12.1. The Seller is liable for any lack of conformity, which becomes apparent within the period of two years from the delivery of the goods.
12.2. For the purposes of this contract it is assumed that the consumer goods comply with the contract if, where relevant, the following circumstances exist: a) are appropriate for the purposes for which the goods of the same type usually serve; b) the goods comply with the description given by the Seller and possess the qualities of the goods which the Seller presented to the Purchaser as a sample or model; c) the goods show the quality and usual performance of the goods of the same type, which the Purchaser can reasonably expect, given the nature of the specific good and, where appropriate, the public statements on the specific characteristics of the goods made about them by the seller, by the manufacturer or his agent or representative, particularly in advertising or labelling; d) the goods are also suitable for their intended use by the Purchaser; the use should be made known to the seller at the time of the conclusion of the contract and the Seller should have accepted, also implicitly.
12.3. The Purchaser has no right to the Seller if he does not denounce the lack of conformity within a period of two months from the date on which the defect was discovered. The complaint is not required if the Seller has acknowledged the existence of the defect or has concealed it.
12.4. In any case, unless proved otherwise, it is assumed that the defects that occur within six months after delivery of the goods already existed on that date, unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
12.5. In case of lack of conformity, the Purchaser may ask, alternatively and without expenses, under the conditions specified below, the repair or replacement of the goods purchased, a reduction of the purchase price or the termination of this contract, unless the request does not result objectively impossible to satisfy or it is prohibitively expensive for the Seller under Art. 130, paragraph 4, of the Consumer Code.
12.6. The request should be written and sent by registered mail with return receipt to the seller, who will indicate their willingness to act on the request, or the reasons that prevent him from doing so, within seven working days of receipt. In the same communication, where the Seller has accepted the request, the Seller has to indicate the method of delivery or return of the goods as well as the deadline for return or replacement of the defective goods.
12.7. If the repair or replacement are impossible or excessively expensive, or the Seller has not taken steps to repair or replace the goods within the period indicated in the previous paragraph or, finally, the replacement or repair previously carried out have caused significant inconvenience to the Purchaser, the Purchaser may request, according his own choice, a fair price reduction or termination of the contract. The Purchaser shall in such case send his request to the Seller, who will indicate his willingness to act according to the request, or the reasons that prevent him from doing so, within seven working days of receipt.
12.8. In the same communication, where the Seller has accepted the request, the Seller must indicate the reduction of the proposed price or the arrangements for the return of the defective goods. In such cases the Purchaser must indicate how the crediting of amounts previously paid to the Seller occur.